What happens on this call
You speak with Gurjot or a senior member of the MaPa Care team. We learn about Ma or Pa — their conditions, medications, daily routine, what you're worried about, what good care looks like for them. We ask the questions a family member might not think to ask. By the end of the call, we have a complete picture — and we've started building the care plan together.
What we cover
Current conditions and medications. Daily routine. Cognitive and mobility status. Emergency contacts and family doctor. What matters most to Ma or Pa day to day. What you're most worried about.
What you get from this call
A clear care plan outline. Answers to your questions. An honest assessment of whether MaPa Care is the right fit — and if it is, daily check-ins can start within days.
Why we baseline before we track
You can't tell if something is getting better or worse without knowing where it started. In the first week, we assess Ma or Pa across 10 functional domains — not with a clinical questionnaire, but through the daily conversations. This baseline becomes the reference point for every monthly report and every 90-day reassessment that follows.
| Domain | What we assess | Why it matters |
|---|---|---|
| 🧠 Memory | Recall of recent events, orientation to time and place | Early cognitive decline indicator |
| 🚶 Mobility | Movement ease, fall history, balance | #1 predictor of independence |
| 😊 Mood | Daily emotional state, signs of depression or anxiety | Mood changes precede physical decline |
| 😴 Sleep | Hours, quality, interruptions, daytime fatigue | Poor sleep accelerates all decline |
| 🍽️ Nutrition | Meal regularity, appetite, hydration | Malnutrition is underrecognized in seniors |
| 💊 Medications | Taken / missed / refused for each medication daily | Non-adherence causes most preventable hospitalizations |
| 🤝 Social engagement | Contact with family and friends, meaningful activity | Isolation accelerates cognitive decline |
| 🙋 Personal care | Grooming, hygiene, dressing independence | First visible sign of functional loss |
| 💬 Communication | Clarity, word-finding, expression of needs | Early marker of cognitive change |
| 😌 Pain & comfort | Pain levels at rest and during movement | Underreported — we ask directly |
What the daily call actually is
Not a clinical assessment. Not an automated message. A real person — the same person, at the same time — calling to genuinely connect with Ma or Pa. The health tracking happens naturally within a friendly conversation that most seniors come to look forward to. After a week, it's routine. After a month, it's a relationship.
Phone calls
The default. Simple, familiar, no technology required on Ma or Pa's end. Works on any phone. No setup, no apps, no complications for the senior.
Video calls (optional)
Available for families who prefer it. Video allows the coordinator to observe physical appearance, mobility, and environment — additional data beyond the conversation. Requires a tablet or smartphone.
Green update — all good
Ma or Pa is doing well today. Everything logged. You see the summary in the app. No action needed.
Amber flag — something to watch
Something's a little off — lower energy, skipped a medication, mentioned a symptom. You're notified so you can decide whether to follow up.
Red flag — immediate attention
A serious concern during the call. We contact you directly by phone — not just through the app — and help you decide the right next step. We don't replace emergency services; we help you reach them faster.
Your family sees it all
Every check-in appears in real time in the MaPa Care app. All family members with access see the same update — no more phone tag piecing together how Ma is doing.
Everything in one place. For the whole family.
The app is included with every plan — free. It's where you see what happened today, track trends over time, manage medications and appointments, and store important documents.
Daily dashboard
Today's check-in summary, mood, medications logged, any flags. At a glance.
Medication tracker
Full medication list with daily taken/missed/refused log. Refill reminders. History.
Appointments
Add upcoming visits, pre-appointment notes, post-visit outcomes and action items.
Document storage
Lab results, specialist letters, discharge summaries, prescriptions — all in one place.
Progress tracking
Monthly 10-domain scores with trends and deltas. See what's getting better.
Family sharing
Up to 5 family members. Real-time updates. Everyone sees the same picture.
Ginie AI
Upload a lab result or discharge letter — Ginie reads it and adds the key findings to the care profile automatically.
Doctor summary PDF
One tap: 30-day summary PDF ready to hand to Ma or Pa's GP at any appointment.
What the monthly nurse call covers
Our licensed practical nurse reviews the past month of data — all 10 domains, medication adherence, any flagged concerns, appointment notes — and gets on a video call with your family. She answers health questions, updates the care plan, and helps you understand what the data means for Ma or Pa's trajectory. This is the clinical layer that turns daily check-ins into a proactive care strategy.
What the nurse reviews
30-day check-in summaries. Medication adherence trends. All flagged concerns. Appointment notes. Domain scores vs. previous month. Any new symptoms or changes.
What she answers
Health questions you've been accumulating. Whether a symptom warrants a doctor's visit. How to talk to the GP about what you're seeing. What the trends in the data mean clinically.
Care plan update
After the call, the care plan is updated with new priorities, goals, and recommendations — visible to the whole family in the app.
Direct nurse messaging
Between calls, you can message the nurse directly through the app with urgent questions. Response within one business day.
Measuring what actually matters
Every 90 days, we formally reassess all 10 functional domains and compare to the baseline — and to the previous quarter. You see, in plain language, what has improved, what has held steady, and what is declining. This is the data-based approach that Gini Advanced Care Hospital uses for chronic disease management — applied to aging at home. Most families have never had this kind of clarity about how their parent is actually doing.
The first 90 days with MaPa Care
Free care planning call
20 minutes. Care plan built. Questions answered. Decision made about which plan is right.
Setup and introduction
Ma or Pa gets an introductory call from their coordinator. First impressions set the tone. App set up for the family.
Baseline established
Daily calls begin. Baseline assessment completed across 10 domains. Family sees first updates in the app.
Routine takes hold
Ma or Pa knows who's calling and when. Coordinator knows their personality. Family is checking the app daily. Any early concerns already flagged and addressed.
First monthly summary
30-day written summary sent to family and, if desired, to the family doctor. Plus plan: first nurse review call.
First 90-day reassessment
All 10 domains reassessed and compared to baseline. You see — with data — what has changed and what it means. Care plan updated accordingly.
Things families ask before starting
Yes — and in our experience, most seniors are more receptive than families expect. We introduce the service as a friendly check-in, not a monitoring system. After a week or two of consistent calls, most seniors are genuinely glad someone is calling. We work with you to find the right framing for your parent's personality.
We try a second time. If there's still no answer, we follow the protocol you set during onboarding — which might mean calling a neighbour, calling you, or (if warranted) escalating further. We document every missed call and discuss the pattern with you if it persists.
Yes. We work around Ma or Pa's existing routine. Most families choose a morning call — after breakfast is the most common. Consistency is key: the same time every day is what turns a call into an expected, welcome routine.
English is our primary language. If Ma or Pa speaks Punjabi, Hindi, or another language, let us know on your planning call — we will do our best to accommodate or find a solution.
No. We are not a medical service. Our coordinators are not clinicians, and our nurse does not diagnose or prescribe. What we do is make sure Ma or Pa's GP has the information they need — and that families know when something warrants a doctor's visit. We keep the clinical team informed, not replace them.
Cancel anytime with 30 days notice. No long-term contract. We understand that care situations change — sometimes families bring in more hands-on support, or the situation changes dramatically. We never lock you in.
Ready to get started?
Book a free 20-minute call. We'll talk through Ma or Pa's situation and have a plan ready by the end of the call.